Can't Log In With Old Email

Discussion in 'Licensing and Activation' started by JasonM45, Sep 25, 2024.

  1. JasonM45

    JasonM45 Bit poster

    Messages:
    2
    My subscription was in an old email address which is now dead and I cannot access my account to manage my subscription. Im told to verify my email but I cannot receive any email to the old address so I can't log in to change my email address. I also see that I need to log in to get support.
    What do I do? I have created a new user account with my current email address but need some way of transferring my licence.
     
  2. JasonM45

    JasonM45 Bit poster

    Messages:
    2
    Hi forum - Im still trying to resolve this problem I think the issue is ive linked my subscription to a 'Hide My Email' email account. When I try to log in to my account I get the trust my browser message. The email to authorise is then not landing in my inbox/being forwarded by iCloud. Ive checked my junk/spam and tried at least 20 times over the last week to resend email with no success.

    Ive tried moving my licence key to a new account, but I see the error that it is already registered.

    How do I change my email address to my actual email?
     
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    559
    Hello,

    Thank you for reaching out

    Please check your personal message inbox, and reply to us at your convenience.

    Thank you!
     

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