Can't renew my Parallels Toolbox subscribtion

[Parallels User]

Hi,
I can't renew my Parallels Toolbox subscription and can't change payment option for my subscription #S35157348
I've moved from Russia to the Netherlands and changed the country in my account setting but I still see Renewal Fee in rubles.

 

[Parallels User]

It seems like nobody in customer support reads this forum.

 

[Avinash Bundhoo]

Hello,

Thank you for your feedback.

Please try placing a new order on our website. if the new order still did not go through, please contact Cleverbridge support using the link https://support.cleverbridge.com/hc/en-us/requests/new#

We apologize for the inconvenience caused.

Thanks

 

[Parallels User]

Yes, I can place a new order. But it will cost twice as much as an renewal.