Can't renew subscription/change payment method

CraigB15

Bit poster
Attempting to renew my (expired) license doesn't seem to ever go through no matter how long I wait. I attempted to change the payment method, but I never receive the email to change my payment method no matter how many times I try (I've even tried switching the email just in case that was the issue, but that didn't have success either).

This appears to be a common issue after searching through the forums. Apparently something needs to be manually fixed on the backend?
 
Hello @CraigB15,

Thank you for reaching out to us.

Please note that your previous Parallels Desktop subscription, with reference number: 4**996**2, was refunded on 26th July 2023 and consequently was deactivated.

We have hence activated the subscription and provided you with further instructions privately.

Please check for your inbox.
 
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