Can't Set Up Parallels Mobile

D

DogfishJones

Bit poster
I just downloaded Parallels Mobile last week for my iPad 2 and am trying to set it up. Unfortunately, it keeps rejecting my email and password, even though I am entering them correctly. I have logged in successfully on the website, but can not log in in the Preferences pane.

I must confess the most frustrating thing about this is that the only support option I have is these forums. Since I upgraded to Parallels 6 last October, my free support access has expired. Even though I'm setting up a product I downloaded last week, I can't chat or email or call without paying for it. I'm not sure how much sense that really makes.

Thanks for any assistance offered.
 
Hi DogfishJones, I have checked your support code, you have Free email Parallels Desktop 6 support with expiration date 'Mar 14 2012'. I've sent you a private message with your support code.
 
Thank you for informing me of that. I apologize for not seeing that before.

However, now I'm getting stuck on step two of the submitting a support request. I fill out the four category boxes, and then... nothing. And no way to move on to step three. I guess I'm destined to not set this up.

On the plus side, this issue is doing a fantastic job of keeping from my tasks for the day... :)
 
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