Can't start the update

[MartinK5]

When I start Paralles a window pops up, saying there is a new update 12.1.3 (I'm on 12.1.1), but as soon as I click the "install update" button it shuts down parallels and nothing is happening. Any idea how I can solve this? Thanks!

 

[Swati@Parallels]

When I start Paralles a window pops up, saying there is a new update 12.1.3 (I'm on 12.1.1), but as soon as I click the "install update" button it shuts down parallels and nothing is happening. Any idea how I can solve this? Thanks!

Hi MartinK5, please try this article and let us know how it goes.

 

[MartinK5]

Brilliant - thanks! the direct download did the job. Awesome quick reply!

 

[Swati@Parallels]

Brilliant - thanks! the direct download did the job. Awesome quick reply!

You are welcome and I am glad to know that issue has been resolved. Reach us out if you have any questions in future.