Cant start up or re-install

[DeclanS]

my Windows 7 installation was doing nothing so i tried uninstalling parallels 5 but it said i had to stop my running machines before i could uninstall. i deleted everything using app zapper and when i tried to install again it said to quit parallels virtual machine before continuing. Why does parallels think a machine is running?
any help would be greatly appreciated.

 

[sandro]

you can avoid this problem with follow steps:

1. open Terminal application (/Applications/Utilities/Terminal.app)
2. at Terminal perform follow command:

sudo killall -9 prl_vm_app

 

[DeclanS]

thanks for the quick reply. when i run the command, however, it says no matching processes were found? the installer still doesn't work

 

[sandro]

please post here output of follow command performed from Terminal:

ps aux -c | grep prl_

 

[DeclanS]

Declan 10475 0.0 0.0 0 0 ?? E Sun03pm 0:00.00 (prl_vm_app)
Declan 15495 0.0 0.0 0 0 ?? E Mon06pm 0:00.00 (prl_vm_app)
192-168-1-2:~ Declan$

 

[sandro]

then try follow commands:

kill -9 10475
kill -9 15495

 

[DeclanS]

thanks for your help, this morning it mysteriously installed fine. you guys are really helpfull.

Thanks,
Declan