Can't transfer license

Discussion in 'Licensing and Activation' started by MetinD, Aug 23, 2023.

  1. MetinD

    MetinD Bit poster

    Messages:
    9
    I got myself a new MacBook and I am following the instructions to transfer the license from the old MacBook but to no avail.
    When I clicked on "Activate on this Mac", I receive the message that says "Unable to perform the operation. This license key is associated with another Parallels account. Please sign in using this account and try again" as show in the images I uploaded. Can you help me with this?

    Thank you.
     

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  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    480
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  3. MetinD

    MetinD Bit poster

    Messages:
    9
    Hello,

    I just logged out on the old MacBook, after which I was able to activate the license on the new Macbook.

    Thank you for your support.
     
    Trishna Oobeyram likes this.
  4. Christy2

    Christy2 Bit poster

    Messages:
    1
    Can't transfer license too, old mac is down cannot deactivate, and trying to activate on new mac with "unable to perform operations" in response
     
  5. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    267
    Hello @Christy2
    Kindly check your personal message.
    Regards,
     

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