can't transfer license

[Michael Glass]

Hello. I'm trying to transfer my license. When I do it, I get the error:

"Unable to perform the operation.

This license key is associated with another Parallels account. Please sign in using this account and try again."

But -- I'm logged in with the same parallels account on the old mac.

Help

 

[Avinash Bundhoo]

Hello.

Please check your personal message inbox, and reply to us at your convenience.

Thank you!