Can't Uninstall or Install RDP Client

Discussion in 'Parallels Client for Windows' started by joedawg, Sep 3, 2014.

  1. joedawg

    joedawg

    Messages:
    1
    Hi

    We have a client who has a fully updated Win 7 Pro x64 PC running 2X
    Client v9. Now we are migrating to XG I need to upgrade their client
    but am not able to do that and neither can I uninstall the client.

    When we try to upgrade, either through Options > General > Update or
    just by downloading and installing the client manually the
    installation seems to work as normal but at the end it says
    "Installation ended prematurely" (picture attached). This is the case with the 32bit and
    64bit clients and I have tried v11 and v12 of the client.

    I am not able to uninstall the 2X client either thru Control Panel.
    When I try to remove the client it appears to uninstall but actually
    it remains in add/remove programs and you can start it OK (minus it's
    settings) from the Start Menu.

    The user has local admin permissions and the machine is not part of a
    domain. The install log is attached.

    We have also tried creating a new user account on the PC and uninstalling/installing but have the same problem.

    Many thanks

    Install Log:

    [I 00/0000002D] Tue Sep 02 15:29:50 2014 - 2X Setup logging set to C:\Windows\Logs\2XClientInstall.log
    [I 00/00000016] Tue Sep 02 15:29:51 2014 - Uninstall - CustomActionData C:\Program Files (x86)\2X\Client\,1,0
    [I 00/00000016] Tue Sep 02 15:29:51 2014 - szInstallDir C:\Program Files (x86)\2X\Client\
    [I 00/00000016] Tue Sep 02 15:29:51 2014 - szPrivileged 1
    [I 00/00000016] Tue Sep 02 15:29:51 2014 - szCLIENTUILEVELVAL 0
    [I 18/0000000D] Tue Sep 02 15:29:51 2014 - Unregistering TuxClientSystem.dll
    [I 00/0000002D] Tue Sep 02 15:29:51 2014 - COM registration for TuxClientSystem.dll returned 0
    [I 18/0000000D] Tue Sep 02 15:29:51 2014 - Unregistering TuxClientSystem.dll succeeded.
    [I 18/0000000E] Tue Sep 02 15:29:51 2014 - Opening registry key Software\Microsoft\Terminal Server Client\Default\AddIns succeeded.
    [I 18/0000000E] Tue Sep 02 15:29:51 2014 - Deleting registry key 2XVirtualPrinter succeeded.
    [I 18/0000000E] Tue Sep 02 15:29:51 2014 - Deleting registry key 2XDevRedir succeeded.
    [I 18/00000010] Tue Sep 02 15:29:51 2014 - Cleaning up registry keys.
    [I 18/00000010] Tue Sep 02 15:29:51 2014 - Opening registry key Software\2X succeeded.
    [I 18/00000010] Tue Sep 02 15:29:51 2014 - Deleting registry key AppServerClient failed. Error: 2.
    [I 18/00000011] Tue Sep 02 15:29:51 2014 - Cleaning every user's information.[T 00/0000006A] Tue Sep 02 15:29:51 2014 - Failed to LoadHive: C:\Windows\system32\config\systemprofile\ntuser.dat (0x00000514) Not all privileges or groups referenced are assigned to the caller.
    [I 18/00000013] Tue Sep 02 15:29:51 2014 - Cleaning old shortcuts: Software\2X\StartupShortcuts.
    [I 18/00000013] Tue Sep 02 15:29:51 2014 - Cleaning all old shortcuts: Software\2X\Shortcuts.
    [I 18/00000013] Tue Sep 02 15:29:51 2014 - Cleaning old shortcuts: Software\2X\StartupShortcuts.
    [I 18/00000013] Tue Sep 02 15:29:51 2014 - Cleaning all old shortcuts: Software\2X\Shortcuts.
    [I 18/00000013] Tue Sep 02 15:29:51 2014 - Cleaning old shortcuts: Software\2X\StartupShortcuts.
    [I 18/00000013] Tue Sep 02 15:29:51 2014 - Cleaning all old shortcuts: Software\2X\Shortcuts.
    [I 18/00000013] Tue Sep 02 15:29:51 2014 - Cleaning old shortcuts: Software\2X\A
     
  2. andrews8

    andrews8

    Messages:
    166
    Hi thanks for contacting 2X Forums.

    Please contact support@2x.com and send the MSI install log to us so we can review this further.
     

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