Hello,
Please perform a uninstall and reinstall of Parallels Tools by following the below steps - :
1) On windows end go to Control Panel => Click on Security Center and turn off Windows Firewall and also Anti virus.
2) Please disable the Parallel Internet Security (Kaspersky).
3) Go to Control Panel => Go to Add or remove Programs => Remove Parallel tools completely.
4) After the Parallel tools are removed then launch parallels desktop, on the Menu bar click on Virtual machine.
5) Click on install Parallel tools => Click on Continue and proceed with the installation.
6) Kindly keep a check if you get the confirmation message that " Parallel tools are successfully installed."
7) Restart the Windows Operating System and the Mac.
