Capture Area Inconsistency

Discussion in 'Parallels Toolbox for Mac' started by BerendS, Oct 31, 2018.

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  1. BerendS

    BerendS Bit Poster

    Messages:
    10
    Hi,
    When capturing an area on the iMac (running Mac OS Sierra), the capturing process works as expected using file type .png. However when using the capture area under a windows 10 VM the handles that form the boundaries of the captured area can be seen when the captured area is sufficiently enlarged.
    This seems to be incorrect behaviour. Can you reproduce? Any possible work arounds?

    Regards,
    BerendS
     
  2. BerendS

    BerendS Bit Poster

    Messages:
    10
    Hi,

    Further testing under Windows 10 VM (on a second display) reveals that the boundaries of the captured area do show up when the camera feature is clicked. They do not show when the enter button is clicked.... Hope this helps.

    Regards,
    BerendS
     
  3. sergk

    sergk Parallels Developers

    Messages:
    141
    Hello,
    thanks for reporting the issue, we'll investigate it.
     
  4. sergk

    sergk Parallels Developers

    Messages:
    141
    BerendS,
    we need some additional info to understand the problem correctly.

    You say:
    Does it mean that you're using "Capture Area" tool from Toolbox for Mac to capture the area above Windows 10 Virtual Machine window?
    Or it means that you're using "Capture Area" tool from Toolbox for Windows inside Windows 10 VM?

    Next:
    Am I understand correctly that in resulted screenshot you see small rectangles that were used to resize the area before capturing?
     

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