Capture Window Doesn't

Discussion in 'Parallels Toolbox for Mac' started by new nickname, Feb 8, 2022.

  1. new nickname

    new nickname Bit Poster

    Messages:
    13
    When I choose capture window, I get the shutter sound, but the file is never created.
    * I checked the settings for the app to make sure it should go to the Desktop
    * I checked the permissions to ensure that the app both has permissions to screen capture and to access the desktop.
     
  2. MikhailU@Parallels

    MikhailU@Parallels Parallels Support

    Messages:
    115
    Hello,

    Could you reproduce the issue once again and provide us with a report ID? Additional instructions can be found at https://kb.parallels.com/124107 . I'll share it with our developers.
     
  3. new nickname

    new nickname Bit Poster

    Messages:
    13
    390349086
     
  4. SilvanC

    SilvanC Parallels Developers

    Messages:
    17
    Hello, in the Capture Window preferences, is the 'Floating Thumbnail' option selected please? Does turning it on/off help solve the issue?
    Also could you please run this in Terminal and post the results: 'defaults read com.apple.screencapture'
     

Share This Page