CD/DVD drawer will not open

B

BarryNK

Bit poster
Hi, I've just installed Parallels 6 on my MacPro with a VM for Windows 7.1.

If I suspend or close the VM, my drive drawer will open as normal, but as soon as I activate the VM the drawer will not open within Windows or Snow Leopard 10.6.6.

If I put a dvd in the drive before loading the VM, the dvd will run in Windows OK, so its just the eject and close that I need to resolve.

Can anyone tell me if there is a workaround that will get this working as it should.
 
Have you already upgraded to 11992?
I had a similar problem with my machine, and this was the first thing Parallels told me to try.

If that doesn't work, you might want to try the following:


1. Click on Windows logo==>Control Panel==>Programs==>Programs and features==>Uninstall a program==>Remove Parallels Tools.

2. Restart the Virtual Machine.

3. On the top menu bar click on the option Virtual Machine==>Install Parallels Tools.

This second solution worked in my case.
 
I already had 11992 installed, I tried your workaround which did not work for me, so I did a complete re-install of Parallels, and thankfully this time all is working OK.

Thanks for your help.
 
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