CD/DVD not read - Configuration error?

L

LeslieM

Junior Member
I have discovered that if I insert a DVD or CD while Windows/Parallels is running, the contents of the disk is unreadable. Windows seems to recognize that a disc has been installed, but no files are visible. I have to restart Windows to get it to display the files. I'm sure it's a configuration issue although I am running (as far as I know) a default Parallels configuration and a default Windows configuration.

Anyone got a suggestion as to why this is happening and how to fix it?
 
Sort by date Sort by votes
I will try disable the Smart Mount. Where do I find that? I am not spotting in the preferences.

I don't see any Problem Report ID number. Where would I see the ID number?
 
Last edited:
Upvote 0 Downvote
mmika said:
When you are observing an empty dvd drive in windows VM
go to menu Help->Report problem...
And please share it's number.

You can read how to obtain problem report ID here http://kb.parallels.com/en/9058.
Click to expand...

Thank you for that direction. I'll get that for you shortly. **UPDATE** "A problem report with the ID number 15690437 has been sent..." (Sorry about my earlier confusion. I thought the error code came up earlier in the process and I was to fast on the mouse button when the submission competed message came up.)

Where do I find the option to disable "Smart Mount"? **UPDATE** I have double and triple checked. The "Smart Mount" option is not available as indicated in the KB here. Running Parallels v 7.0.15095
 
Last edited:
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top