Change email address

C

CourtneyF

Bit poster
My email address changed with my company and the old one has been deleted. I now realize I need to update the Parallels account to reflect the new email address. I tried to change it in my profile settings and it kept stating that my password was incorrect. It is correct because I just used it to log in. I tried changing it through another screen on my business account and it stated a confirmation email would be sent to my existing account, but I no longer have access to that email account. Please advise.
 
CourtneyF said:
My email address changed with my company and the old one has been deleted. I now realize I need to update the Parallels account to reflect the new email address. I tried to change it in my profile settings and it kept stating that my password was incorrect. It is correct because I just used it to log in. I tried changing it through another screen on my business account and it stated a confirmation email would be sent to my existing account, but I no longer have access to that email account. Please advise.
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Hi @CourtneyF. We have sent you a private message. Please check it and respond.
 
Hi!
Two computers containing parallels and belonging to former employees of my company are out of order. I need to change the email of their parallels accounts and install the licenses in other two new machines. How can I do this? I don´t have access to their emails and can´t deactivate the licenses in the computers.
Thanks!
 
GuillermoR1 said:
Hi!
Two computers containing parallels and belonging to former employees of my company are out of order. I need to change the email of their parallels accounts and install the licenses in other two new machines. How can I do this? I don´t have access to their emails and can´t deactivate the licenses in the computers.
Thanks!
Click to expand...
Hi GuillermoR1. Please check our private message to you and revert.
 
I have Same problem, i use my old email for parallels but now when system want to confirm this email, i do not have access it. i want upgrade my parallels to 13 but i not have access to my old email. can you help me what i do to change my email.
 
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