change in email address and now I can't login to manage subscription

Discussion in 'Licensing and Activation' started by GeorgeO3, Jun 5, 2024.

Tags:
  1. GeorgeO3

    GeorgeO3 Bit poster

    Messages:
    1
    My subscription was in my old work email address which is now dead and I cannot access my account to manage my subscription. I end up in a catch22 loop - am told to verify my email but I cannot receive any email to the old address so I can't log in to change my email address. What do I do? I have created a new user account with my current email address but need some way of transferring my licences which are due for renewal soon.
     
    GeorgeO3, Jun 5, 2024
    #1
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    201
    Hello
    Hello @GeorgeO3,
    Thank you for your feedback.
    We sent you a private message, please check it and provide us with a reply.
    Note: Do not reply to the email that you receive in your mailbox, you need to login to your Parallels Forum and open the Inbox to see our message and reply to the same.
    Thank you!
     
    Ashley Chumun, Jun 8, 2024
    #2
  3. JasonM48

    JasonM48 Bit poster

    Messages:
    2
    T
    This has now been resolved.
     
    JasonM48, May 15, 2025
    #3
  4. JasonM48

    JasonM48 Bit poster

    Messages:
    2
    This has now been resolved
     
    JasonM48, May 15, 2025
    #4
  5. MrJ6

    MrJ6 Bit poster

    Messages:
    1
    Hi Ashley Chumun,

    I also can't cancel my subscription, please can you contact me to i can cancel this please
     
    MrJ6, May 19, 2025
    #5

Share This Page