I canceled my account months ago yet still got charged today. My account says that it is inactive and that there are no active accounts. I am unhappy that I got charged even though my account is inactive. I am looking to remove my card from this account and get a refund since I canceled my account and should not have gotten charged.
Charge after cancellation
- Thread starter GracieP
- Start date
Trishna Oobeyram
Staff member
Hello @GracieP
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.