Client 17.1.21669.0 crashes with June 2020 Windows 10 Update

Discussion in 'Parallels Client for Windows' started by AndrewS38, Jun 11, 2020.

  1. AndrewS38

    AndrewS38 Bit Poster

    Messages:
    6
    Hello Group;
    Anyone seeing RAS Windows Client 17.1.21669.0 crashing with June 2020 Windows 10 update (KB 4560959)
    If I remove the update the client runs normally. uninstall/install client did not solve the issue.
    Thanks
    Andrew
     
  2. StevenF6

    StevenF6 Bit Poster

    Messages:
    1
    Experiencing what we think is the same issue in version 16.5.20264.0. We're getting the following error in event viewer related to gdi32full.dll:

    Faulting application name: APPServerClient.exe, version: 16.5.20264.0, time stamp: 0x5b3eb33f
    Faulting module name: gdi32full.dll, version: 10.0.18362.900, time stamp: 0xed06892c
    Exception code: 0xc0000005
    Fault offset: 0x00000000000d11b0
    Faulting process id: 0x2660
    Faulting application start time: 0x01d63feb43476138
    Faulting application path: C:\Program Files\Parallels\Client\APPServerClient.exe
    Faulting module path: C:\WINDOWS\System32\gdi32full.dll
    Report Id: 4dd16787-2a6e-4db4-9691-7f0c393c85fc
    Faulting package full name:
    Faulting package-relative application ID:

    Good to know that removing KB4560959 seems to resolve.

    Found references to KB4561608, KB4557957, and KB4561608 (all seem to have been released 06/09) in other forums that point to gdi32full.dll errors of various kinds - not sure they're related, but, just wanted to throw them out as possibilities as well.
     
  3. AndrewS38

    AndrewS38 Bit Poster

    Messages:
    6
    Hello,
    Thanks for the reply...
    Different Client versions but the same updated version of gdi32full.dll which Microsoft updated in KB 4560960.
    KB 4560959 is the Stack update that preps for the monthly update so I'm a little confused why uninstalling it solved the parallels Client to stop crashing, but it works unless it dependant.
    I have 27 remote users using Parallels Client 17.1connected and only one client seems to have this issue after Patch Tuesday's update.
    so it no widespread and is a special case issue.
     
  4. AndrewS38

    AndrewS38 Bit Poster

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    6
  5. jpc

    jpc Kilo Poster

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    333
  6. AndrewS38

    AndrewS38 Bit Poster

    Messages:
    6
    Hello,
    Could be a PCL 5 driver issue interacting with gdi32full.dll from this Patch Tuesday, in my case the laptop that was connecting had some old Office 2010 printer objects ( print to onenote, etc) and an old Toshiba printer with a universal driver. I have uninstalled all the local printers and will reapply all Patch Tuesday updates KB 4560959 and KB 4560960 and see if we can add a third workaround to the KB https://kb.parallels.com/en/125027
     
  7. AndrewS38

    AndrewS38 Bit Poster

    Messages:
    6
    I have reinstalled the June 2020 updates and I can confirm removing the local printers does solve the issue.
     
  8. AndrewS38

    AndrewS38 Bit Poster

    Messages:
    6
    From Parallels support..NOTE: Russian links so swap out the ru-ru portion of the URL to en-us if English is your language or just search the KB number

    If you still have some affected client please install the following patches and kindly as to check the behavior:


    • Windows 10, version 1909 (KB4567512) https://support.microsoft.com/ru-ru/help/4567512/windows-10-update-kb4567512

    • Windows 10, version 1903 (KB4567512) https://support.microsoft.com/ru-ru/help/4567512/windows-10-update-kb4567512

    • Windows 10, version 1809 (KB4567513) https://support.microsoft.com/ru-ru/help/4567513/windows-10-update-kb4567513

    • Windows 10, version 1803 (KB4567514) https://support.microsoft.com/ru-ru/help/4567514/windows-10-update-kb4567514


    It should fix the issue.
     

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