Code [01/00000004]

Discussion in 'Parallels Client for Windows' started by ChristianP7, Oct 2, 2017.

  1. ChristianP7

    ChristianP7 Bit Poster

    Messages:
    2
    hello,
    can someone help me with this error?

    log details:
    [T 13/00000005/T000015E0] Mon Oct 2 14:34:03 2017 - Connection to *primary.connection.de:80 was successful
    [T 13/00000005/T000015E0] Mon Oct 2 14:34:03 2017 - Connection to *primary.connection.de:80 was successful
    [T 13/00000005/T000015E0] Mon Oct 2 14:34:03 2017 - Connection to *primary.connection.de:80 was successful
    [T 13/00000005/T000015E0] Mon Oct 2 14:34:03 2017 - Connection to *primary.connection.de:80 was successful
    [T 13/00000005/T000015E0] Mon Oct 2 14:34:03 2017 - Connection to *primary.connection.de:80 was successful
    [I 13/0000000A/T000015E0] Mon Oct 2 14:34:03 2017 - Connecting to Server: [0] *primary.connection.de:80 Mode: 1
    [T 13/00000005/T000015E0] Mon Oct 2 14:34:03 2017 - Connection to *primary.connection.de:80 was successful
    [E 13/0000000B/T000015E0] Mon Oct 2 14:34:03 2017 - The specified remote RAS Connection could not be found.Verify that you have typed the correct computer name or IP address, and then try to connect again.

    *primary.connection.de=is a placeholder and changed.
    The Parallels Client v16.0.1 is used in a network with a firewall.
    i am grateful for any help.

    greets chris
     
  2. ChristianP7

    ChristianP7 Bit Poster

    Messages:
    2
    Has no one a solution?
     
  3. jpc

    jpc Kilo Poster

    Messages:
    161
    Your problem seems to be a configuration issue on the server side.
    The server for the item (application or desktop) you published is not accessible via the RAS Gateway. Make sure that both the "Publishing Agent" and the "RAS Gateway" can ping the server(s) specified for your published item.
     

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