Coherence mode not showing entire window in 18.3

Discussion in 'Windows Virtual Machine' started by johnrellis, May 20, 2023.

  1. johnrellis

    johnrellis Junior Member

    Messages:
    19
    I just updated to Parallels Desktop for Mac Pro Edition 18.3 on Mac OS 13.4, and I'm running Microsoft Outlook 365 on a Windows 11 guest. When I click the Reply button, a reply window pops up that is incorrectly cropped to Outlook's main window. Moving the reply window causes it to appear in its entirety. See this screen recording:
    https://www.dropbox.com/s/b41nbdbunfffsnh/parallels-coherence-bug.2023.05.20.mp4?dl=0

    I tried restarting the host computer and restarting the guest VM, to no avail. I was forced to restore 18.2 from Time Machine backups since I was unable to find a download link for 18.2 after 10 minutes of searching :-<
     
  2. johnrellis

    johnrellis Junior Member

    Messages:
    19
    Also, the computer is a Macbook Pro, Apple M2 Max.
     
  3. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    542
    Hello,
    For us to further investigate the issue, kindly provide us with the below information:
    1. Using Parallels Desktop 18.3, kindly collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    2. Use the link below to download and install the build 18.2 of Parallels Desktop using this link: https://download.parallels.com/desktop/v18/18.2.0-53488/ParallelsDesktop-18.2.0-53488.dmg
    (When prompted to update to the latest version, kindly do not update to latest build and use current version).
    3. If the issue does not persist with Parallels Desktop build 18.2, kindly collect a second technical report from the working build as well.
    Thank you!
     
  4. NadymS

    NadymS Bit poster

    Messages:
    1
    I have exactly the same issue here - if that is of any help.
     
  5. johnrellis

    johnrellis Junior Member

    Messages:
    19
    The 18.3 report id: 426588172.

    The 18.2 report id: 426588385

    Thanks much.
     
  6. Umid

    Umid Bit poster

    Messages:
    1
    I just bought parallels students not working can you cheack it whats going on . I need my refund back .
     
  7. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    480
    Hello Umid,

    For more investigation, kindly provide with the following information:
    1. Detailed explanation of the issue.
    2. Screenshot of the issue, if any.

    Thank you
     
  8. AidanD2

    AidanD2 Bit poster

    Messages:
    1
    I have exactly this issue. Shame. Was really looking forward to this update, as it lists the fix for the random grey box when in coherence mode.

    But now it breaks outlook windows. Hope ye have a fix soon. Have reverted back to 18.2 without issue.
     
  9. Pavel Merkulov

    Pavel Merkulov Parallels Team

    Messages:
    144
    Hello,

    Today we released Parallels Desktop 18.3.1 update in which this issue has been fixed.

    Please update Parallels Desktop to the latest version and let us know if you encounter the issue.
     
    Mikhail Ushakov likes this.
  10. johnrellis

    johnrellis Junior Member

    Messages:
    19
    18.3.1 is looking good for me so far...
     
    Mikhail Ushakov likes this.
  11. TimM16

    TimM16 Bit poster

    Messages:
    4
    I have 18.3.1 and still have the Outlook window issue.
     
  12. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    500
    Hi @TimM16 ,
    Would you reproduce the issue again and collect a fresh technical report at the moment of reproduction, please? Right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report. Provide us with the report's 9-digit ID in reply to this post.
     
  13. TimM16

    TimM16 Bit poster

    Messages:
    4
    Tech data sent: ID:
    428769921
     
  14. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    500
    As I can see, you're still running Parallels Desktop 18.3.0, while the issue has been fixed in Parallels Desktop 18.3.1. Kindly update the product to the latest version.
     
  15. TimM16

    TimM16 Bit poster

    Messages:
    4
    I was running 18.3.1 and still had the problem. I called support, they instructed to downgrade to 18.3.0. Problem still exists. I believe it is parallel tools. I uninstalled..still have the problem. Never had a problem with this issue until upgrade to 18.3.1. 18.2 worked fine. I skipped 18.3.0 so I believe if I downgrade to 18.2.x it will work fine. Can you please send me link for download?
     
  16. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    480
    Hello Tim,

    Please use the following link https://download.parallels.com/desktop/v18/18.2.0-53488/ParallelsDesktop-18.2.0-53488.dmg to download the version 18.2.0.
    Let us know the results once you have installed this version.

    If it the issue persists, please send us a technical report > Right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report. Provide us with the report's 9-digit ID in reply to this post.

    Thanks
     
  17. TimM16

    TimM16 Bit poster

    Messages:
    4
    Just installed 18.3.2 with high hopes - nope! Same problem as above with the outlook new email or reply to email problem....
     
  18. blueridge

    blueridge Junior Member

    Messages:
    10
    I have a similar problem. Coherence; Parallels 18.3.2; Ventura 13.5; Tradestation 10. Sent technical report 432255230. Top of window off screen and cannot reach menu or grab bar
    upload_2023-8-2_16-27-6.jpeg
     

    Attached Files:

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