Coherence not working

[AnthonyA2]

I've just installed Parallels and Windows 10 using an official Windows USB dongle. I followed the installation processes recommended in the support pages. However, it appears that coherence isn't working. I've checked the preferences and I think all the correct settings are selected but it just doesn't work. Any suggestions?

 

[Dinesh@Parallels]

Hi AnthonyA2,
Please make sure Parallels Tools is installed on your Windows 10 virtual machine. If it's installed, please reinstall Parallels Tools with referring to this link and check how it goes!