Coherence won't start after updating to 14

Discussion in 'General Questions' started by GaitherS, Aug 22, 2018.

  1. GaitherS

    GaitherS Bit poster

    Messages:
    7
    My 'Enter Coherence' option is greyed out after updating to the newest version of Parallels.

    Please help.

    Gaither Stephens
     
    GaitherS, Aug 22, 2018
    #1
  2. GaitherS

    GaitherS Bit poster

    Messages:
    7
    I got it working after reinstalling parallels tools 4 times.
     
    GaitherS, Aug 22, 2018
    #2
  3. Michael@Parallels

    Michael@Parallels Parallels Support

    Messages:
    38
    Hi Gaither,
    Nice to hear that everything's good now
     
    Michael@Parallels, Aug 22, 2018
    #3
  4. ChrisW25

    ChrisW25 Bit poster

    Messages:
    1
    I am having the same problem.
    After update to Parallels 14 I have two problems which may or may not be linked:
    1. My 'Enter Coherence' Option is greyed out
    2. When I load Windows 10 VM I get the error message "Windows cannot access \\Mac\Home\Desktop"
    Both features worked just fine until Parallels updated to version v14; both features are now broken. Very frustrating, please help!
     
    ChrisW25, Sep 20, 2018
    #4
  5. Sathiya@Parallels

    Sathiya@Parallels Guest

    Hi ChrisW25. Please start the virtual machine, select Actions (from the Mac menu bar) -> Reinstall Parallels Tools and make sure that the tools are installed successfully without any error message. Then restart the virtual machine and check if it works fine.
     
    Sathiya@Parallels, Oct 4, 2018
    #5

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