Contacting Parallels support

[Nathan_T]

Is the support@parallels.com email address no longer monitored? I emailed it 9 days ago, and still haven't received a reply. I didn't think much of it at first, given it was a holiday in the USA - but I would have expected a reply by now.

(Not a tech support query. I need a human)

 

[PaulChristopher@Parallels]

Hello Nathan, we do apologise for the delay in response. Kindly provide the support request number, so that we can check it for you. Thanks!