Continue to suffer from the same symptoms

[younh]

Boot error after updating window 10 creator

It is currently using the parallels ver 12.2.1 (41615) version.
My system environment Retina 5k, 27 " and Thunderbolt bolt display monitor is being used together.
Unable to boot after upgrading to the win10 creators (1703) version.
Same symptom is shown in the another same system.

It has already been Parallels Tools reinstalled

What should I do now?

 

[Shathish@Parallels]

Hello younh, please login to your virtual machine and open Device Manager (Click on Windows Search Bar type "Run" and hit return and the type "devmgmt.msc") and go to Display Driver uninstall the Parallels Display Adapter WDDM and reinstall the Parallels Tools http://kb.parallels.com/112609 and check it helps. Thanks, Shathish

 

[younh]

It is the same symptom after removal and reinstallation.

 

[Arun@Parallels]

Hi @younh , do you get any error message? If yes, please help us with the screen shots.

 

[younh]

It is impossible to switch to the concurrent screen.
Unable to apply virtual machine display configuration. Please try again.