Copy/Paste not working

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by Copypasta, Jul 24, 2023.

Tags:
Page 2 of 2
  1. CorneliaM

    CorneliaM Bit poster

    Messages:
    2
    Hi. You can reinstall parallel tools, if you run the vm and click "actions>reinstall parallel tools". Then the normal option for inserted DVDs opens and you can choose whether you want to display the files. Here you can select the setup.exe of the Parallel Tools. A little bit complicated, but doable.
    Okay, I also had to google-search to find this way ....
     
    CorneliaM, Jun 25, 2024
    #21
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    688
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     
    Avinash Bundhoo, Jun 30, 2024
    #22
  3. BrianP19

    BrianP19 Bit poster

    Messages:
    4
    I have the same problem. I am running 19.4.0 on a silicon Mac. My vms are also macOS... but I don't think that's relevant. Copy/Paste stops working almost daily. I can't tell if it's just a result of Suspending or if it's just a matter of time. Reinstalling Parallels Tools fixes it for me each time... but requires a Windows Restart which is painful because of all of the active work I sustain, which is the whole point on my vms.

    I ran a new update I found this morning for 19.4.1, and oddly after resuming one of my vms, it automatically installed Parallels Tools again. Not sure why. I'll check back if this patch fixes the copy/paste issue.
     
    BrianP19, Jul 3, 2024
    #23
  4. BrianP19

    BrianP19 Bit poster

    Messages:
    4
    (... I said in my post I have to restart Windows... but I meant I have to restart the MacOS vm. I'm not running Windows)
     
    BrianP19, Jul 3, 2024
    #24
  5. CostanzaC

    CostanzaC

    Messages:
    1
    After fighting with this problem for 2 days I found a solution that worked for me. I re-installed Parallels Toolbox not by clicking on Actions > Reinstall Parallels Toolbox. However, I went to the File Explorer > DVD Drive (D:\) Parallels Tools, opened it and run the PTAgent Application as Administrator. This has finally properly re-installed Toolbox and fixed all problems that I had which were:
    - no copy/pasting
    - bad display resolution
    - time not in sync
     
    CostanzaC, Feb 5, 2025
    #25
  6. ScottS57

    ScottS57 Bit poster

    Messages:
    5
    I cant believe how many times I've reinstalled the parallel tools, restarted windows, reconfigured everything in this thread and nothing works. Been dealing with this for over a year. And stupidly I keep on trying to get parallels to work. I've read about every single article here.
    Settings:
    Windows VM configuration: Options > More Options > Bidirectional.
    I've reinstalled parallels tools so many times and in different ways, thru the tools menu, by running as Admin, etc.
    NOTHING WORKS
     
    ScottS57, Mar 16, 2025 at 9:00 AM
    #26
  7. Olympia

    Olympia Bit poster

    Messages:
    1
    Please help!
    I re-installed Parallels-Tools as well and rebooted both Windows and Mac.
    Support Code: 485718397

    Screenshot 2025-03-17 at 15.02.47.png Screenshot 2025-03-17 at 15.02.37.png
     
    Olympia, Mar 17, 2025 at 7:18 AM
    #27
  8. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    605
    Hello,
    Kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
    Pramesh Boodadoo, Mar 17, 2025 at 9:52 PM
    #28
  9. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    605
    Hello,
    Thank you for the provided information.
    As a possible solution, kindly follow the below steps:
    1. Start your virtual machine.
    2. Make a backup of your virtual machine: Create a Snapshot of the virtual machine before proceeding by clicking on Actions -> Take a Snapshot.
    3. Download and install the latest build of Parallels Desktop using the link: https://download.parallels.com/desktop/v20/20.2.2-55879/ParallelsDesktop-20.2.2-55879.dmg
    4. Reinstall Parallels Tools : Click on the "Actions" in the top bar -> select "Reinstall Parallels Tools".
    5. Follow the on-screen instructions and restart your Windows virtual machine once the installation has completed.
    Verify if the issue is present with the Parallels Desktop 20.2.2 build ?
    If the issue still persists, kindly reproduce the issue with Parallels Desktop 20.2.2 and collect an additional technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
    Pramesh Boodadoo, Mar 17, 2025 at 9:56 PM
    #29
  10. ScottS57

    ScottS57 Bit poster

    Messages:
    5
    485865498
     
    ScottS57, Mar 18, 2025 at 9:18 PM
    #30
Page 2 of 2

Share This Page