Could not register licence key

[DavidM4]

I bought a version 10 licence and I'm able to upgrade to 11 for free. In order to do that, I have to add my licence key to the subscription list at licence.parallels.com. But I couln't:

"The key you entered is not a valid key. Please make sure you have a valid key and try again or contact Parallels Support Team for assistance."

The Problem: There is NO way to concat the support team. Well done. I really need support from Parallels.

 

[Maria@Parallels]

@DavidM4 please try this KB

 

[DavidM4]

@DavidM4 please try this KB

The Mac App is already registred. I did it again to be sure. But: Still my licence doesn't appear on the licence website, which is needed to get the licence key for version 11.

 

[Maria@Parallels]

@DavidM4 please check your inbox

 

[DavidM4]

This issue is resolved. Thank you so much for the support!

 

[Maria@Parallels]

This issue is resolved. Thank you so much for the support!

Glad to know, please inform if yo have any additional questions!