Could you help me, please? The game cannot be run under a virtual machine

Discussion in 'General Questions' started by GiB2, Aug 15, 2021.

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How to run the game?

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  1. GiB2

    GiB2 Bit Poster

    Messages:
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    Hello! Could you help me, please? I'm a Mac user and I downloaded a game on "Parallels Desktop". First, when I tried to open a game there was a error: "Sorry this application cannot be run under a virtual machine" (I clicked on "Let's start a game" in pop-up window). And when I restarted a "Windows" the game completely stopped running (There's not even a pop-up window). My version of "Parallels Desktop" - 16.5.0 and my iMac: 21,5-inch, Late 2013 (was installed the latest update), name of the game: "Genshin Impact". What should I do?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,694
    Hello, did you check the same issue with Parallels Desktop 17 (trial period)?
     
  3. 不遗俞力

    不遗俞力

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    兄弟你好,你下载运行的是什么游戏,是LOL吗?
     
  4. queen

    queen

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    1
    yes i have the same problem. i bought the paralles desktop just so i can play the game and when i press launch it doesnt launch. please help me. i dont want this to be a waste of money.
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, could you provide us with the detailed issue description please?
    Did you get any specific error messages?
     
  6. apksR

    apksR

    Messages:
    1
    Hi, Can you please explain your issue, so we can discuss it?
     
  7. NotC

    NotC Bit Poster

    Messages:
    1
    I had the same problem when I tried to launch Genshin. There were no specific error messages or pop-ups. It's just that after I click the "launch" button, the screen closes and is supposed to start the game, but it does not. Instead, the launching screen closes and stops.
     
  8. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    890
    Please help us with below details:-
    Mac Os
    Mac Processor
    Windows OS
    Parallels Desktop version
    Thanks, Parallels Team.
     
  9. DeraO

    DeraO Bit Poster

    Messages:
    1
    I'm not the person who wrote that post, but I've been having the same problem so I'll just drop my specs here too:
    Os: Monterey
    Processor: M1 Pro
    Windows OS: 11
     
  10. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    890
    Hi, please check if your game is compatible with ARM processor.
     

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