CPU temp not working on new M2 Macs

Discussion in 'Parallels Toolbox for Mac' started by Don Awalt, Feb 1, 2023.

  1. Don Awalt

    Don Awalt Hunter

    Messages:
    164
    I have an Apple M2 Pro Max MacBook Pro and the CPU Temp reported is 44 degrees Fahrenheit. This should probably be fixed lol.
     
    Tommy Lentsch likes this.
  2. Tommy Lentsch

    Tommy Lentsch Bit poster

    Messages:
    2
    Same for me just got a 14" M2 Pro Max MacBook...was looking forward to watching fan rpm to see if I can use this in my Vocal Booth.
     
  3. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Hello Don,
    Thank you for contacting Parallels Support.
    To try to resolve your issue, kindly do the following below:
    Find Parallels Toolbox in the top menu of Mac > Find CPU Temperature > Start the tool > Go to Preferences > Temperature > Pick Fahrenheit.
    Check if the issue still persists.
    If so, collect a technical report as per this article: https://kb.parallels.com/en/124107
    Then copy 9-digit ID of the report and provide it in a reply message with screenshot of the issue (when Fahrenheit selected, but still shows as Celsius) .
    Let us know if it helped you.
     
  4. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings Tommy,
    Thank you for contacting Parallels Support.
    To try to resolve your issue, kindly do the following below:
    Find Parallels Toolbox in the top menu of Mac > Find CPU Temperature > Start the tool > Go to Preferences > Temperature > Pick Fahrenheit.
    Check if the issue still persists.
    If so, collect a technical report as per this article: https://kb.parallels.com/en/124107
    Then copy 9-digit ID of the report and provide it in a reply message with screenshot of the issue (when Fahrenheit selected, but still shows as Celsius) .
    Let us know if it helped you.
     
  5. Tommy Lentsch

    Tommy Lentsch Bit poster

    Messages:
    2
    Here is the technical ID number 417612907

    I had already changed it to Fahrenheit I've included an extra screenshot of the temp.
     

    Attached Files:

  6. Don Awalt

    Don Awalt Hunter

    Messages:
    164
    You misunderstand the issue. It's not reporting celsius as fahrenheit. If the preference is F, it shows the CPU temp as 44 degrees, GPU temp as 32 degrees - that's freezing! If I change the preference to celsius, the CPU temp is 6 degrees, GPU is 0 degrees. These are both totally inaccurate, the CPU and GPU are not near freezing temps.

    I did run technical report and submitted it, the report number is 417614601.
     
  7. TomK27

    TomK27 Bit poster

    Messages:
    1
    I have the same issue, it shows CPU temperature around 6,5 celsius and 0 degrees for GPU core
     
  8. DannyS3

    DannyS3 Bit poster

    Messages:
    1
    I am also experiencing the same issue, report number 417961783
     
  9. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings Tommy,
    Thank you for the information provided.
    Our Development Team is aware of this issue.
    They are working on the solution.
    Once we have an update, we will let you know.
     
  10. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    499
    Hello,
    Parallels Toolbox 6.0.2 has just been released where the issue with CPU/GPU temperature tool has been fixed.
     
  11. Goran2

    Goran2 Bit poster

    Messages:
    1
    On M2 Max 14 inch Mac - still doesn't work. Sometimes shows GPU temp but quickly disappear.
     

    Attached Files:

  12. GaryB-85

    GaryB-85 Bit poster

    Messages:
    1
    Hello,
    with Toolbox Version 6.0.2 the CPU-Temperature shows "--" degrees Celsius for the CPU and around 32 degrees Celsius for the GPU-Core (MacMini / M2-Pro).
     
  13. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings Goran2,
    Please be advised that if you seeing "--" instead of numbers - it's a known issue and it's under investigation.
    More information could be found here - https://kb.parallels.com/en/129572
    If you still having some issues, please collect a technical report as per this article: https://kb.parallels.com/en/124107
    Then copy 9-digit ID of the report in a reply message.
    Should you have any additional questions, let us know.
    Have a great week ahead!
     
  14. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings GaryB-85,
    Please be advised that if you seeing "--" instead of numbers - it's a known issue and it's under investigation.
    More information could be found here - https://kb.parallels.com/en/129572
    If you still having some issues, please collect a technical report as per this article: https://kb.parallels.com/en/124107
    Then copy 9-digit ID of the report in a reply message.
    Should you have any additional questions, let us know.
    Have a great week ahead!
     

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