Customer Service: N O T

[rmeyer52]

I am Internet marketing in the online health area. At home I use a Mac and up until now have loved Parallels. However I advise my fellow Mac users to stay away from Parallels if they want to run Vista for the following reasons:

-There was absolutely no support anywhere on your website for people who wanted to install Vista. I realize that the OS is brand new but the beta has been out for a long time. At the very least your website should have had a message to all current customers that Parallels is working on a solution to install Vista via Parallels on Mac’s (I finally installed by creating a new VM and booting from the DVD and doing a clean install).

-My numerous eMails to your tech support people were unanswered.

-I paid $30 for tech support phonecall & I left my number three times and never received a call back. When I did connect I was told it was a Windows issues and to call Microsoft (I won’t go there !)

As a marketer I realize the power of Consumer Generated Media and have been doing my best to tell user who want to run Vista on their Mac’s to stay away from Parallels and run Boot Camp.

One of the Parallels marketing team forwarded my eMail to a tech support manager & that was also unanswered and I can only think, as my fellow Mac users think, that Parallels is

1: Unwilling to answer
2: Was unprepared for the release of Vista
3. Does not value good customer service.

Would it have been so hard to have the home page of your website advise Parallels users NOT to install Vista until you have a working solution? All we want is a solution (I found mine by looking through endless forum threads) for the early adopters who made the mistake of thinking that Parallels would be ready for Vista.

 

[missnoname37]

When will guys learn that as soon as you put something called "beta" on your machine, you're on your own.

VTMac - why don't you get off the forum? You are not helpful, you are critical. Criticism is the last thing we need to hear when we are having problems with our VM. I solved my problem. I devised a solution from posts of several people both on this site and other sites. Within 1 minute of figuring it out my computer was running smoother than it ever has. If you want to masquerade around as a senior member, be an example we can learn something from. If you want to be a critic, I am sure there are many sites out there that will want to hear your useless, negative comments. Thanks DKP for pointing out the fact that Parallels doesn't do a great job of warning people about beta versions. I learned beta's are not great....the hard way. Anyone having problems with Parallels tools not loading can look at my new post. Thanks to the helpful pointers many of you provide on this site.