Unable to reinstall Parallels as it says it's authorized on another computer. I need to deauthorize it. Only want it one computer. I've had this problem before. Last time, no one responded to me until I posted a dissatisfied message on the forum. Again, this time, I sent an email to support and received zero reply. Please help me.
Deauthorize for reinstall
- Thread starter KurtM
- Start date
Maria@Parallels
Problem solver
Hi, we've change some settings of your key please try reactivate Parallels Desktop and check.
Also please use this KB as a probable solution.
Please follow the below troubleshooting steps and keep us posted on your progress:
1. Open Terminal (Finder > Applications > Utilities > Terminal.app)
2. Execute the command:
prlsrvctl activate-license-online
3. Now execute this command:
sudo rm -rf /Library/Preferences/Parallels/licenses.xml
4. Quit from Parallels Desktop.
5. Reboot your Mac.
6. Start Parallels Desktop and try to proceed with the activation once again.
Hi Marcos-we're here to help. We've made some change in your product key. Please try to reactivate Parallels Desktop now and check.I am also having the same issue and have not received a response from support
We have made necessary changes, try to activate again.
Hi @KurtM, we have made few changes in the key settings. Please reactivate with the same license key and If the issue persists, please open Terminal end execute this command: prlsrvctl activate-license-online and let us know how it works. Thanks!
Arun@Parallels
Parallels Support