Desktop will not start showing registration note

G

GreggS1

Bit poster
Even though I have registered the first time I had to restart Parallels I'm getting the following error:

Check your internet connection and try again. If the problem persists, follow this link to register your copy of Parallels Desktop. I tried going to that link but it tells me I've already registered. This happens when I start the Desktop and try to log in.
 
I have seen that KB and it does not apply. Support sent me the solution and it worked. This is what they sent.

Please follow step-by-step instructions to fix the issue:

1. Quit Parallels Desktop.
2. Launch Terminal application (Applications > Utilities > Terminal).
3. Execute the following commands separately (one by one):
sudo su
NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures you won't be able to see the password itself, just type it in and hit return/Enter.

rm -rfd /System/Library/Extensions/prl*
rm -rfd ~/Library/Preferences/com.parallels*
rm -rfd ~/Library/Preferences/parallels
rm -rfd ~/Library/Parallels
rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState
rm -rfd /Library/logs/parallels.log
rm -rfd /Library/Preferences/Parallels/
rm -rfd /private/var/db/Parallels/
rm -rfd /private/var/.parallels_swap
rm -rfd /private/var/db/receipts/'com.parallels*'
rm -rfd /private/var/db/Parallels/Stats
rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist
rm -rfd ~/Applications\ \(Parallels\)/
rm -rfd /Applications/Parallels\ Desktop.app/

4. Restart the Mac.
5. Install Parallels Desktop again.
 
You must log in or register to reply here.
Back
Top