Difficulty Renewing License

[JoshM15]

Hello,

My license is up and it did not auto-renew due to a payment option issue. I am trying to go in to the Payment Options screen and change it, however it asks me to enter the captcha code and sends an email, but I am not receiving the email. I have tried over 10 times, but not received the email, i checked my spam folder as well.

Please let me know what I need to do to get to the Payment Options screen.

 

[Avinash Bundhoo]

Hello,

The email was sent successfully from our servers.

Dec 13 04:56:25 posta-postfix01 postfix/smtp[6180]: F1CF722677: to=<avi.mehta@tamuc.edu>, relay=smtpagent.tamuc.edu[68.232.1.103]:25, delay=3.2, delays=0.1/0/2.1/1.1, dsn=2.0.0, status=sent (250 2.0.0 3uvnb3spk9-1 Message accepted for delivery)

You will need to check on your side if it is being blocked.

Thanks