Disappearing Windows

Discussion in 'General Questions' started by CMB, May 5, 2015.

  1. CMB

    CMB Bit Poster

    Messages:
    1
    I am using parallels desktop on my Mac with Windows 7. I use two displays. Sometimes when I open Windows 7 and then a program such as Quickbooks, the program appears to be open but outside of the viewable area of my screen. If I minimize (three finger swipe so I can see all open windows) the active window will then show my program but when I go back to full size it is not on the screen but "hiding off to one side. I have sometimes been able to get back to normal by rebooting windows or restarting parallels but today I am unable to get the program on the screen.
     
  2. charlesd1

    charlesd1 Bit Poster

    Messages:
    20
    I think you need to go to setting the resolution for same along with desktop setting too.
     
  3. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hello CMB,
    1. Reinstall Parallels Tools using the instructions from http://kb.parallels.com/4841
    2. Once Parallels Tools are reinstalled, right click on Windows Desktop -> choose Screen Resolution-> click Identify button, then make sure the recommended resolution is chosen.
    3. Please refer the knowledge base article about how to keep custom ratio in full screen mode in Windows Virtual Machine:
      http://kb.parallels.com/116141
     

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