Disappointed!

[neil4374]

Today, I purchased Parallel desktop and I received a message saying the order will be processed in
2 hours. I haven't heard anything.
To make matters worse I can't find a phone number without
Having to pay for support.

Do Parallel workers monitor here. I find it really poor it's hard to contact them

 

[juliaplow]

Hello,

Thanks for letting us know.

I will contact you shortly via email.

Note that you may contact Parallels customer support here:

**** Skype or Click to Call options at http://www.parallels.com/support/phone/ 'Contact Us' section in the bottom of the page
**** www.parallels.com/support/request > Customer Service and Licensing

 

[neil4374]

The links you posted are difficult to use. My email won't let me login to check the ticket.
Nothing works.

 

[neil4374]

The contact us page cannot handle technical queries.
Does anyone know what's going on?

 

[juliaplow]

Hello,

I created ticket for resolving order processing error. neil4374, please post any concerns in ticket.

 

[neil4374]

I cannot access the ticket. It wont accept my email address, so i cant post comments in the ticket

 

[juliaplow]

Hello,

Please just reply to my messages, they are displayed in your inbox.

To access the ticket in Parallels support system, please follow this link to configure your new password and access the RT Self-service. https://support.parallels.com/NoAuth/GetPassword.html

To activate your account, please use the email address and a ticket number of a recently created ticket. You will find ticket number in my personal messages.