Discount code not working

Discussion in 'General Questions' started by cloudage, Mar 20, 2017.

  1. cloudage

    cloudage Bit Poster

    Messages:
    10
    i got a discount code from the online survey last night, and i`m trying to use it this morning, but i got an error, said my discount code is not correct. can anyone from staff fix this problem?

    the email with discount code:
    discountCodeEmail.png

    the purchasing page showing error:
    errorPage.png
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,264
    Hi, could you please provide us with your code? Please send it via the private message.
     
  3. cloudage

    cloudage Bit Poster

    Messages:
    10
    thanks maria, the problem is solved, a staff told me this code can not use with 1 year subscription, it can only use with one time purchase, and the email doesn't mention it.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,264
    Ok, thanks for sharing this.
     

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