Do I have to buy 13?

Discussion in 'General Questions' started by MuecahidA, Sep 11, 2017.

  1. MuecahidA

    MuecahidA Bit Poster

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    7
    In apple/turkey "Parallels Desktop 12" is selling.. If I buy Parallels Desktop 12 for students, can I upgrade version of 13 for free? I can't buy item from abroad, only at apple.. I am using "Parallels Desktop 13" trial version and I'm very happy with this. What should I do?

    MBP '17
     
  2. Alfena@Parallels

    Alfena@Parallels Parallels Support

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    HI @MuecahidA ,

    For customers who purchased and registered a copy of Parallels Desktop 12 for Mac from the Parallels Online Store or an authorized reseller on or after August 1, 2017 through October 31, 2017, are eligible for an upgrade to the next version of Parallels Desktop for Mac at no charge. You can purchase Parallels Desktop 12 and please refer http://kb.parallels.com/124229 to get your free upgrade key to version 13.

    Alfena
     
  3. MuecahidA

    MuecahidA Bit Poster

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    7
    If I buy Parallels Desktop 12 for Mac from the Parallels Online Store, how can I get the code? E-mail etc.? live in turkey, do you send with cargo? If you can send with electronic environment, I can buy your product.
     
  4. Shathish@Parallels

    Shathish@Parallels Parallels Support

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    213
    Hello @MuecahidA You will not be able to purchase Parallels Desktop 12 in Parallels Online Store. In our website, you will be able to purchase only the latest version(Parallels Desktop 13). Please contact any reseller link Amazon, Bestbuy, Etc.
     
  5. MuecahidA

    MuecahidA Bit Poster

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    Does not Apple site go as a reseller? Do not you accept Apple's site?
     
  6. Shathish@Parallels

    Shathish@Parallels Parallels Support

    Messages:
    213
    Hello @MuecahidA Yes, we will accept, we will support if you purchased from Apple.
     
  7. MuecahidA

    MuecahidA Bit Poster

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    7
    So, If I purchase on Apple's site until October 31,2017 version of 12,, I can upgrade to 13. Am I right?
     
  8. Alfena@Parallels

    Alfena@Parallels Parallels Support

    Messages:
    53
    Hi @MuecahidA ,

    Yes, if you have purchased Parallels Desktop 12 within the tech guarantee period you are eligible for a free upgrade key to Parallels Desktop 13. please refer http://kb.parallels.com/124229 to know how to receive your free upgrade key to version 13.

    Thanks
    Alfena
     
  9. MuecahidA

    MuecahidA Bit Poster

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    Thank you for your replies!
     
  10. Alfena@Parallels

    Alfena@Parallels Parallels Support

    Messages:
    53
    Hi @MuecahidA ,
    You're Welcome! We are always here to help you.
     
  11. MuecahidA

    MuecahidA Bit Poster

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    7
    So... I have parallels desktop 12 and I register it...where is my 13.version of key?
     
  12. Arun@Parallels

    Arun@Parallels Parallels Support

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    407
    Hi @MuecahidA , when did you register the Parallels Desktop 12 for Mac license key?
     
  13. MuecahidA

    MuecahidA Bit Poster

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    7
    about 5 hours ago I received an e-mail with the key of 13th from parallels desktop thanks :)
     
  14. Alfena@Parallels

    Alfena@Parallels Parallels Support

    Messages:
    53
    Hello @MuecahidA ,

    You're welcome.Glad to know it is resolved, we are always here to help you.

    Thanks
     

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