Does Parallels Every Answer the Phone

[MatthewB37]

I have been having trouble cancelling my account and have tried calling Parallels multiple times per day for the last 3 days not one to get some one on the phone even after leaving multiple messages and sways getting sent to voice mail or just hung up on. The kicker is that when you chose the refund option on their phone line it automatically hangs up on you..... disgusting business practice. My question is how do I actually reach a person and get my money back at this point the bank is going to get involved as I have everything documented.

 

[Pramesh Boodadoo]

I have been having trouble cancelling my account and have tried calling Parallels multiple times per day for the last 3 days not one to get some one on the phone even after leaving multiple messages and sways getting sent to voice mail or just hung up on. The kicker is that when you chose the refund option on their phone line it automatically hangs up on you..... disgusting business practice. My question is how do I actually reach a person and get my money back at this point the bank is going to get involved as I have everything documented.

Hello,
We have created a support ticket and contacted you via your email address to assist you with your request.
Unfortunately, there was no case created for your refund request to the support team.

For future reference, in order to obtain phone/chat support, kindly follow the below steps:
1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
Make sure your Parallels Desktop license is registered.
2. Go to the Support page. ( https://my.parallels.com/support/ )
3. Select your product and the category of your question.
Enter a short issue description or key words into the search box.
4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
Kindly refer to this article for more information: https://kb.parallels.com/6571
Thank you.