Does Parallels Support Really Exist?

Discussion in 'General Questions' started by MikeG11, Jul 20, 2021.

  1. MikeG11

    MikeG11 Bit Poster

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    Parallels Desktop is a pricey, but excellent product. Another factor that would help justify the cost is support. However, in my experience so far as a new customer, support doesn't exist. I filed a support request back on July 14, 2021 at 1:56 PM. Aside from the automated response, I've heard nothing but crickets. And yes, I have been checking the junk folder, added parallels.com to safe senders, etc. Three days ago, I decided to post a request for help here in the forum instead. So far, twenty views and zero replies... ¯\_(ツ)_/¯

    Is this typical? With the prices/subscription fees Parallels charges, I would think they could afford a robust support infrastructure.
     
  2. JohnW54

    JohnW54 Bit Poster

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    Geez! I was just about to post the same comment! I have tried repeatedly today to chat or speak by phone with anyone in support. Nobody's home. Suffice it to say, I'll be looking for a replacement for Parallels.
     
    GauravJ3 likes this.
  3. GauravJ3

    GauravJ3 Bit Poster

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    I too believe they don't exist, I haven't seen till now one support executive answering people queries
     
    JohnW54 likes this.
  4. GauravJ3

    GauravJ3 Bit Poster

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    I don't know why are these guys moderating my comments and not replying to people queries
     
  5. Ram@Parallels

    Ram@Parallels Parallels Support

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    Hi Mike, can you give me the ticket number you created with support so that I can check and will expedite it, thanks in advance.
     
    GauravJ3 likes this.
  6. MikeG11

    MikeG11 Bit Poster

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    Hello Ram! My ticket: #2998782
     
  7. Ram@Parallels

    Ram@Parallels Parallels Support

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    766
    Thanks for a quick reply Mike, I'll assign it to the technical support team to address it at the earliest, you can expect a reply soon, thanks again, Mike.
     
  8. TiaraD

    TiaraD Bit Poster

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    it exists guys)))))))
     
  9. MikeG11

    MikeG11 Bit Poster

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    Update: My issue has been resolved. Glad to see that Parallels support does exist after all. Once I got on their radar, I suddenly heard from multiple support reps. But my VM was down for ten days while awaiting a response. I'm guessing they are understaffed and heavily backlogged.
     
    GauravJ3 likes this.

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