Parallels Desktop is a pricey, but excellent product. Another factor that would help justify the cost is support. However, in my experience so far as a new customer, support doesn't exist. I filed a support request back on July 14, 2021 at 1:56 PM. Aside from the automated response, I've heard nothing but crickets. And yes, I have been checking the junk folder, added parallels.com to safe senders, etc. Three days ago, I decided to post a request for help here in the forum instead. So far, twenty views and zero replies... ¯\_(ツ)_/¯ Is this typical? With the prices/subscription fees Parallels charges, I would think they could afford a robust support infrastructure.