Does the upgrade key also apply to earlier program versions?

E

EinN

Bit poster
If I were to purchase a Parallels desktop 17, would the program key also apply to version 15? I would start with version 15 at the beginning and only later upgrade to version 17.
 
EinN said:
If I were to purchase a Parallels desktop 17, would the program key also apply to version 15? I would start with version 15 at the beginning and only later upgrade to version 17.
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Yes, you can use it for yearly subscription key for version 15.
Thanks,
McAllen.
 
Thanks for the answer!
I bought an upgrade because I received an offer by email, but when I paid it and entered the product key in Parallels 15, it did not accept, but came the message (it's in German on the screenshot): "The operation cannot be performed because this license key can not be used for this version of Parallels Desktop."
I thought I was allowed to use it with Parallels Desktop 15??? Why is it not working? Can I get my money back?
 

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EinN said:
Thanks for the answer!
I bought an upgrade because I received an offer by email, but when I paid it and entered the product key in Parallels 15, it did not accept, but came the message (it's in German on the screenshot): "The operation cannot be performed because this license key can not be used for this version of Parallels Desktop."
I thought I was allowed to use it with Parallels Desktop 15??? Why is it not working? Can I get my money back?
Click to expand...
Hello, please send your Parallels Desktop license key in private message so that we can check and help you out. Thanks, Parallels Team.
 
This is my private conversation with Parallels:
DebasmitaM@Parallels said:
Hello, you have purchased Parallels Desktop for Mac 17 permanent license. If you want to purchase Parallels Desktop for Mac 15 license key please visit
any 3rd party resellers Amazon, eBay etc or any software store in are
https://www.parallels.com/partners/locator/ . Please reach us back for any further queries. Thanks, Parallels Team.
EinN said:
I don't understand that now. You mistakenly told me that I can use the license key with version 15 and now suddenly it does not work???
How do I get my money back?
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Hello, just to clarify your confusion, if you purchase Parallels Desktop for Mac subscription then you can use any version of Parallels you want. But you have purchased a permanent license for a particular version, which only can be used for that version itself. Thanks, Parallels Team.
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24. Nov. 2021:
EinN said:
You should have written that to me before when I asked about the upgrade. I was given wrong advice. Now I would like my money back to buy the right version.
Click to expand...

There was no reply after that!?
I feel cheated...
 
EinN said:
This is my private conversation with Parallels:

24. Nov. 2021:


There was no reply after that!?
I feel cheated...
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Hi, to clarify your misunderstanding, Parallels Desktop permanent license only can be used for a particular version. If you purchase Parallels Desktop subscription then you can downgrade to upgrade to any version of Parallels Desktop which your subscription period. As you have purchased Parallels Desktop 17 permanent license you can only activate Parallels Desktop 17 for Mac. To know the difference between permanent license and subscription please visit https://kb.parallels.com/122929. If you have any further doubts kindly reply us back.
 
You have already explained this to me and I have understood it. What I did not understand is why you did not tell me before when I asked in this thread about a possible upgrade!? You gave me the wrong advice. I feel cheated. And my other question is still not answered: How can I get my money back???
 
EinN said:
You have already explained this to me and I have understood it. What I did not understand is why you did not tell me before when I asked in this thread about a possible upgrade!? You gave me the wrong advice. I feel cheated. And my other question is still not answered: How can I get my money back???
Click to expand...
Hi, we have initiated the refund for your wrong purchase. It will reflect on your bank account within 5-7 business days.
 
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