doesn't go into sleep mode correctly thus doens't wake up from Bootcamp Windows8.1

Hi,

I am really tired of this issue and you will say it isn't caused by Parallels then just let me know how to clean up Parallels. And i am never gonna buy your product and not recommend to anyone.

While using Bootcamp Windows8.1 from Mac pro mid2015 and not from Paralles in the MAC, when I go into sleep mode, it looks like correctly going into the mode but actually just the screen is off but something is running, it doesn't wake up so I need to hard boot. It happened from half a year ago, I inspected all the way, all apps, all systems and finally event viewer gives the answer that Parallels keep making an error.

Help me or ....

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7001
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2020-02-25T15:28:22.181098200Z
EventRecordID 22950
Correlation
- Execution
[ ProcessID] 776
[ ThreadID] 780
Channel System
Computer WillyWIN
Security
- EventData
param1 Parallels Tools Service
param2 Parallels Tool Device
param3 %%1058
50006100720061006C006C0065006C007300200054006F006F006C007300200053006500720076006900630065000000

 

Hi, if you decide to continue the issue investigation, please collect the tech report right after the issue reproduced and post the report's ID here.

 

Again, the issue comes when the Window is running on bootcamp, not on Parallels on Mac.

 

Reply why this error message keep generated.

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7001
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2020-02-25T15:28:22.181098200Z
EventRecordID 22950
Correlation
- Execution
[ ProcessID] 776
[ ThreadID] 780
Channel System
Computer WillyWIN
Security
- EventData
param1 Parallels Tools Service
param2 Parallels Tool Device
param3 %%1058
50006100720061006C006C0065006C007300200054006F006F006C007300200053006500720076006900630065000000

 

Do you have a Bootcamp based VM?

 

No

 

My Mac keeps not waking up from sleep mode.
Reply why this error message keep generated.

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7001
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2020-02-25T15:28:22.181098200Z
EventRecordID 22950
Correlation
- Execution
[ ProcessID] 776
[ ThreadID] 780
Channel System
Computer
Security
- EventData
param1 Parallels Tools Service
param2 Parallels Tool Device
param3 %%1058
50006100720061006C006C0065006C007300200054006F006F006C007300200053006500720076006900630065000000

 

10 days have passed without getting any answers. When I bought the licence, you didn't show such a manner.
Hope that you show a clear answer soon.

 

Sorry for the delay, could you please collect the tech.report data once the issue reoccurs and post the report's ID here.
We need it for the further issue investigation.

 

I already answered that question above. You don't seem to have any intention to fix this issues.