doesn't go into sleep mode correctly thus doens't wake up from Bootcamp Windows8.1

[JinW]

Hi,

I am really tired of this issue and you will say it isn't caused by Parallels then just let me know how to clean up Parallels. And i am never gonna buy your product and not recommend to anyone.

While using Bootcamp Windows8.1 from Mac pro mid2015 and not from Paralles in the MAC, when I go into sleep mode, it looks like correctly going into the mode but actually just the screen is off but something is running, it doesn't wake up so I need to hard boot. It happened from half a year ago, I inspected all the way, all apps, all systems and finally event viewer gives the answer that Parallels keep making an error.

Help me or ....

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7001
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2020-02-25T15:28:22.181098200Z
EventRecordID 22950
Correlation
- Execution
[ ProcessID] 776
[ ThreadID] 780
Channel System
Computer WillyWIN
Security
- EventData
param1 Parallels Tools Service
param2 Parallels Tool Device
param3 %%1058
50006100720061006C006C0065006C007300200054006F006F006C007300200053006500720076006900630065000000

 

[Maria@Parallels]

Hi, if you decide to continue the issue investigation, please collect the tech report right after the issue reproduced and post the report's ID here.

 

[JinW]

Again, the issue comes when the Window is running on bootcamp, not on Parallels on Mac.

 

[JinW]

Reply why this error message keep generated.

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7001
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2020-02-25T15:28:22.181098200Z
EventRecordID 22950
Correlation
- Execution
[ ProcessID] 776
[ ThreadID] 780
Channel System
Computer WillyWIN
Security
- EventData
param1 Parallels Tools Service
param2 Parallels Tool Device
param3 %%1058
50006100720061006C006C0065006C007300200054006F006F006C007300200053006500720076006900630065000000

 

[Maria@Parallels]

Again, the issue comes when the Window is running on bootcamp, not on Parallels on Mac.

Do you have a Bootcamp based VM?

 

[JinW]

No

 

[JinW]

My Mac keeps not waking up from sleep mode.
Reply why this error message keep generated.

- System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7001
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2020-02-25T15:28:22.181098200Z
EventRecordID 22950
Correlation
- Execution
[ ProcessID] 776
[ ThreadID] 780
Channel System
Computer
Security
- EventData
param1 Parallels Tools Service
param2 Parallels Tool Device
param3 %%1058
50006100720061006C006C0065006C007300200054006F006F006C007300200053006500720076006900630065000000

 

[JinW]

10 days have passed without getting any answers. When I bought the licence, you didn't show such a manner.
Hope that you show a clear answer soon.

 

[Maria@Parallels]

Sorry for the delay, could you please collect the tech.report data once the issue reoccurs and post the report's ID here.
We need it for the further issue investigation.

 

[JinW]

I already answered that question above. You don't seem to have any intention to fix this issues.