Downgrade to v.17.1.1 (51537)

Discussion in 'Installation and Configuration' started by VincentE2, Apr 22, 2022.

  1. VincentE2

    VincentE2

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    1
    I have a M1 Max. After upgrading to v. 17.1.2 (51548), I've experienced a black screen in coherence mode. Always in the morning when the computer has been dormant overnight; however, it happens frequently throughout the day. Sometime exiting coherence will correct the issue but not always. Regardless, where can I access a link to the prior v. 17.1.1 edition of Parallels?
     
  2. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello @VincentE2, Please refer to this KB article: https://kb.parallels.com/124255 and download version 17 from www.parallels.com/directdownload/pd17 . Thanks, Parallels Team.
     
  3. MarkS74

    MarkS74 Bit Poster

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    1
    Same problem here with m1 Max and most recent version of parallels 17. after sleep mode I need to keep exit and enter coherence to get rid of the black screens.
    Very annoying!
     
  4. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we are sorry to hear that. Kindly reinstall Parallels Tools by following this Kb article and let us know if still the issue persist.
     
  5. ROCKYC1

    ROCKYC1 Bit Poster

    Messages:
    3
    Hi, I am having the same issue as @VincentE2 above with a black screen when logging into Kali Linux. I am currently running 17.1.3 (51565) and would like the link to download the downgraded version which was prior to this which did work.
     
  6. ROCKYC1

    ROCKYC1 Bit Poster

    Messages:
    3
    Seems downgrading to 7.1.2 and 7.1.1 still did not work. Has anyone else found a solution? The only other thing I can think of is the recent Mac update. I am currently at 12.4 Monterey also.
     
  7. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, kindly help us with the error screenshot to assist you further.
     
  8. ROCKYC1

    ROCKYC1 Bit Poster

    Messages:
    3
    The screenshot would be of a black screen once I log into the Kali Linux OS. Not sure a screenshot of the black screen would help much.
     
  9. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, we request you to create a support ticket by following this KB article so that we can assist you via remote session.
     

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