Download Video (can't download YouTube videos)

Discussion in 'Parallels Toolbox for Mac' started by Ville, Jun 3, 2020.

  1. Ville

    Ville Bit Poster

    Messages:
    1
    Hi,

    I can't download some of those longer (~ 1 hour) videos on YouTube. I'll get error message, Failed to get the video. This video service may not be supported...

    Example:
     
  2. Beijder

    Beijder Bit Poster

    Messages:
    2
    Same here. Since the latest update not any download on Youtube works.
    Video's and Audio downloads all fail with the error message that this service may not be supported!
    I'm running Version 3.9.1 build 3170 on Macbook with Catalina 10.15.5
     
  3. sergk

    sergk Parallels Developers

    Messages:
    386
    Hello,
    we're working in this issue, fix will be available soon.
     
    Ville likes this.
  4. TonyRich

    TonyRich Bit Poster

    Messages:
    4
    Having the same problem as Beijder. Same hardware and software. Any progress on a fix? Was working OK before upgrading to Catalina.
     
  5. sergk

    sergk Parallels Developers

    Messages:
    386
    Hello,

    we found an issue and continue work on it. Preliminary the fix will be available next week.
     
  6. StuartG5

    StuartG5 Bit Poster

    Messages:
    1
    I have the same problem with audio and video downloads. All started since the new update.
     
  7. sergk

    sergk Parallels Developers

    Messages:
    386
    > All started since the new update.
    It is just coincidence. Youtube has changed theirs API to access the videos. Currently we're adapting Parallels Toolbox for these changes.
     
  8. JohnA7

    JohnA7 Bit Poster

    Messages:
    10
    Thanks guys, I figured this was the case as it broke simultaneously on Windows and Mac toolboxen, only one of which had I updated.
     
  9. Francisco9

    Francisco9

    Messages:
    1
    Hi, I'm new in this foro.. And I've de same error since the las update.. (my currently version is = Versión 4.0.0 (3231) and is impossible download video of YouTube.. pleas help me.. Today is Aug 01 2020
     
  10. sergk

    sergk Parallels Developers

    Messages:
    386
    Hello,
    please provide us a link to a video (if issue is actual for certain video) and technical report ID (https://kb.parallels.com/en/124107).
     
  11. MarkH37

    MarkH37 Bit Poster

    Messages:
    2
    For me the entire YouTube video downloads, but the saved file is only two seconds long.
    This started with the most recent update: Version 4.0.0 (3231)
     
  12. JohnA7

    JohnA7 Bit Poster

    Messages:
    10
    Update for those following this: it's working for me again on YouTube; I don't think Tools updated, but it once again recognizes YouTube videos.
     
  13. Alex Patsay

    Alex Patsay Parallels Team

    Messages:
    151
    Parallels Toolbox features a feature to silently adapt to the changes on various sites to resolve issues with downloads
     

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