E-mail address change

Discussion in 'General Questions' started by OliwerN, Jun 15, 2021.

  1. OliwerN

    OliwerN Bit Poster

    Messages:
    2
    Hello,

    I have bought a parallels license - but I would like to change the email for the registered account since I will lose access to this email.

    Unfortunately when I try to change it on my account settings page the attached error shows up.
    I have already contacted support but without luck. Is there anyone that could help out in this matter?
     

    Attached Files:

  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we will be glad to help you with it.
    Could you provide us with your old email address, your new email address and license key via the private message please?
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, thank you for your reply and provided information.
    We've checked your email address liwer.na****iak@gmail.com and there is no Parallels Account associated with it.
    Please create Parallels Account as described here and let us know once done.
    Then we will be able to transfer your license key.
     
  4. OliwerN

    OliwerN Bit Poster

    Messages:
    2
    Hey Maria, as agreed - I have created this account. Let me know once the transfer is ready. Thanks!
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Thank you for your reply.
    Your key has been moved to the correct Parallels Account, please check and let us know if you have any additional questions.
     
  6. PSS

    PSS Bit Poster

    Messages:
    2
    Hi there!
    I am getting the same error when I attempt to change the email address. Would you be able to assist further?
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Let us know the exact error message you are getting when you tried to update email address in your account.
     
  8. PSS

    PSS Bit Poster

    Messages:
    2
    resolved
     
  9. NARANGS

    NARANGS

    Messages:
    1
    I am getting a similar error whenever I try to change my email address in my parallels account. Could you please look into this issue. I need to change my email address in my parallels account since it will be disabled by my organization soon.
     

    Attached Files:

  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, could you provide us via the private message with your old and new email address please?
     
  11. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hi @ToddyB1 Please share your email addresses in personal message and don't share it on public forum due to security purpose.
     

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