EPAY POS voucher redemption

Discussion in 'General Questions' started by StephenE2, Dec 17, 2017.

  1. StephenE2

    StephenE2 Bit Poster

    Messages:
    1
    Hi, I bought Parallels desktop 13 from an Australian retailer and was issued an Epay card, I opened the card and it said go to www.parallels.epayworldwide.com and enter retrieval code to get activation key. when I try to go to this address it says server not found. I contacted Epay and was told to contact the retailer, obviously the retailer can't help, so I used there support line and they told me the web address is incorrect and to contact parallels
     
    DavidT21 likes this.
  2. DavidT21

    DavidT21 Bit Poster

    Messages:
    1
    Hi, Im having the same issue. Im really not happy as the retailer can't even issue a refund to buy your product online.
     
  3. Danil@Parallels

    Danil@Parallels Staff Member

    Messages:
    78
    Hello David, replied to you in a PM. Please check and get back to us. Thanks, Danil
     
  4. andrea10

    andrea10 Bit Poster

    Messages:
    1
    I have a similar problem in Germany. Website parallels.epayworldwide.com = server not found. When you google parallels + epay you get to a website without any option to put an activation key in. Their customer support-chat didn't know anything about parallels .... and gave me the ULR for epay in Germany - same here, they never heard of parallels. It is also not possible to put the code in the parallels-section "account + licence" because it has not the same amount of digits. Dealer says he is not responsible and can't neither help or take it back and give me a refund because I opened the box.
     
  5. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,036
    Use https://parallels.epayworldwide.com/ and redeem the code. We have checked and found that web page is working.
     

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