EPAY POS voucher redemption

S

StephenE2

Bit poster
Hi, I bought Parallels desktop 13 from an Australian retailer and was issued an Epay card, I opened the card and it said go to www.parallels.epayworldwide.com and enter retrieval code to get activation key. when I try to go to this address it says server not found. I contacted Epay and was told to contact the retailer, obviously the retailer can't help, so I used there support line and they told me the web address is incorrect and to contact parallels
 
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I have a similar problem in Germany. Website parallels.epayworldwide.com = server not found. When you google parallels + epay you get to a website without any option to put an activation key in. Their customer support-chat didn't know anything about parallels .... and gave me the ULR for epay in Germany - same here, they never heard of parallels. It is also not possible to put the code in the parallels-section "account + licence" because it has not the same amount of digits. Dealer says he is not responsible and can't neither help or take it back and give me a refund because I opened the box.
 
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andrea10 said:
I have a similar problem in Germany. Website parallels.epayworldwide.com = server not found. When you google parallels + epay you get to a website without any option to put an activation key in. Their customer support-chat didn't know anything about parallels .... and gave me the ULR for epay in Germany - same here, they never heard of parallels. It is also not possible to put the code in the parallels-section "account + licence" because it has not the same amount of digits. Dealer says he is not responsible and can't neither help or take it back and give me a refund because I opened the box.
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Use https://parallels.epayworldwide.com/ and redeem the code. We have checked and found that web page is working.
 
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