Error Code 0 513 while reinstalling

[EricM41]

Have been attempting to reinstall Parallels Toolbox for Mac. Attempts to install then comes up error code 0 513 and stops.

 

[Adeboye Adeotan]

Have been attempting to reinstall Parallels Toolbox for Mac. Attempts to install then comes up error code 0 513 and stops.

Hello EricM41,

Please reproduce the issue and collect a technical report :

1. Enable detailed log messages: Click the Parallels Toolbox icon > Click on the little gearbox > Preferences > enable the "Use detailed log messages" checkbox" > click the "X" button on the left side to close the preferences box
2. Collect a technical report: Click the Parallels Toolbox icon > Click on the little gearbox> Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

 

[EricM41]

I am sorry, but I am unable to enable log messages and collect a technical report because Parallels Toolbox has somehow been deleted and therefore the Toolbox icon cannot be accessed.

 

[Adeboye Adeotan]

I am sorry, but I am unable to enable log messages and collect a technical report because Parallels Toolbox has somehow been deleted and therefore the Toolbox icon cannot be accessed.

Hello Eric,

Kindly collect Toolbox logs from your host Mac by following the steps provided below:

1. Open Terminal on your Mac (Applications > Utilities > Terminal) and execute the following commands one after another:
   
   cd ~/Desktop && zip -r ToolboxLogs.zip ~/Library/Logs/prl.toolbox/
   
2. Upload the ToolboxLogs.zip file to https://support-fileshare.alludo.com/api/fileShare?id=6cae4d01-3af4-4f50-a201-cd27b21ca1d4

Kindly let us know as soon as the above steps have been completed.