Error code 01/00000003 for locked account not appear on client.

MohamadF2

Bit poster
Hi everyone,

I recently successfully upgraded my Parallels RAS environment from v17 to v19.

After the upgrade, I noticed an issue with the RAS Client error messages. When a user attempts to log in with an incorrect password multiple times and their Active Directory account becomes locked, the RAS Client displays:

Error Code: 01/00000001

However, in previous versions, I expected to see:

Error Code: 01/00000003 (account locked)

Because of this, users cannot easily determine whether they entered the wrong password or if their account is actually locked.

Environment:
  • Parallels RAS v19
  • Active Directory authentication
  • User account lockout policy configured in AD
Has anyone experienced this behavior after upgrading to v19? Is this a known issue, configuration change, or bug? Any guidance or recommendations would be greatly appreciated.

Thank you in advance for your assistance.
 
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