Error Message and activation not possible

Discussion in 'Installation and Configuration of Parallels Desktop' started by Pip1, Jul 1, 2020.

  1. Pip1

    Pip1 Bit poster

    Messages:
    3
    I have active "Parallels Desktop for Mac Pro Edition" subscription.
    However, An error message is displayed and activation is not possible

    upload_2020-7-2_14-1-4.png
     
    Pip1, Jul 1, 2020
    #1
  2. Maria@Parallels

    Maria@Parallels

    Messages:
    8,688
    Hello,
    we made some internal changes,
    please try to activate it once again and check.
     
    Maria@Parallels, Jul 1, 2020
    #2
  3. Pip1

    Pip1 Bit poster

    Messages:
    3
    unfortunately the same error message occurs
     
    Pip1, Jul 1, 2020
    #3
  4. Maria@Parallels

    Maria@Parallels

    Messages:
    8,688
    Please try to temporary disable your Firewall and Antivirus and then try to activate again.
     
    Maria@Parallels, Jul 1, 2020
    #4
  5. Pip1

    Pip1 Bit poster

    Messages:
    3
    i still get the same error message
     
    Pip1, Jul 2, 2020
    #5
  6. Maria@Parallels

    Maria@Parallels

    Messages:
    8,688
    Done some additional changes, please restart your Mac and try to activate again.
     
    Maria@Parallels, Jul 2, 2020
    #6

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