Error Setting up Parallels

Discussion in 'Installation and Configuration' started by NickA3, Dec 11, 2017.

  1. NickA3

    NickA3 Bit Poster

    Messages:
    6
    Hello there

    I bought Paralells some time ago and always experienced an error when trying to set it up.
    I only get as far as to the window where it tries to create the parallel but it always returns this error: Error:
    PRL_ERR_DISK_INVALID_BLOCKSIZE (0x80021009) Path: '/Users/NickArt/Parallels/Eigenes Boot Camp
    Does anybody have an idea on how this could be? Write access should be no issue as I'm running NTFS to be able to write on my Windows and definetly not the mac partition I am currently running. I tried different paths and places nothing works. Any ideas`
     
  2. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    238
    Hello @NickA3, can you please send us a technical report once the error appears the next time? Go to Help menu > Send Technical Data... Please post the report ID here.
     
  3. NickA3

    NickA3 Bit Poster

    Messages:
    6
    ID-Nummer 236282567
    PS: I cant seem to activate my key in my profile: It says it has already been registered. Is this maybe because I bought parallels over my university?
     
  4. NickA3

    NickA3 Bit Poster

    Messages:
    6
    Any news on this?
     
  5. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    238
    Hi @NickA3, sorry for the delay. I've reported this to Engineering Team, they are working on a fix. Am I right that your Boot Camp is installed on a secondary internal 4 TB disk?
     
  6. NickA3

    NickA3 Bit Poster

    Messages:
    6
    That is not quite correct: The Bootcamp is on the only internal disk: (partitioned into two pieces) with 512GB space. The partition with windows is named „Windoge" and is about 95-100GB in size while the mac partition is 399GB in size. Everything named EHD, Share or NAS would be external hard drives or connected servers. Please let me know if you need additional information.
     
  7. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    238
    So, the disk ST5000DX000-1H2170 (mounted as disk1) where Boot Camp is installed is not an internal disk, right? Currently we do not support such type of Boot Camp configurations, unfortunately (the ones installed on a disk other from macOS installation). macOS is booted from APPLE SSD SM0512F (disk0).
     
  8. NickA3

    NickA3 Bit Poster

    Messages:
    6
    Okay I think we are misunderstanding us here:
    Disk ST5000DX000-1H2170 is my 5TB external HDD.
    Bootcamp is not installed on this disk.
    Bootcamp is however installed on the internal disk: Apple SSD SM0512F

    Her an image of Windoge (my bootcamp partition) that shows it installed on disk0s3.
    Bildschirmfoto 2018-02-14 um 16.19.58.png
    disk0s1 would be Macintosh HD, disk0s2 Recovery HD, disk03s is Windoge (Bootcamp) and disk0s4 (no name) is the recovery partition of windows.

    The internal disk is even stated in the error code I constantly receive:
    Error: PRL_ERR_DISK_INVALID_BLOCKSIZE (0x80021009)

    Path: '/Users/NickArt/Parallels/Eigenes Boot Camp.pvm/APPLE SSD SM0512F (disk0).hdd'
     
    Last edited: Feb 15, 2018 at 3:09 AM
  9. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    238
    Thank you, Nick! Looks like we fail to read disk partition table. Need your help to get disk.bin file to analyze properly how your disk is partitioned. Please help us with this, I will send you a personal message with instructions.
     
  10. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    238
    @NickA3, our Engineering Team analyzed your disk, it's formatted uncommonly - there's legacy MBR with no GPT/EFI partition + there's no partition with GPT+EFI type (hybrid MBR), which is likely means that the disk was formatted not by Boot Camp Assistant (by Windows?). Unfortunately, Parallels Desktop does not support such disk configurations. My personal advice is to use Parallels Transported Agent and migrate this Windows installation to a standalone virtual machine, or reinstall Boot Camp using Apple's Boot Camp Assistant.
     
  11. NickA3

    NickA3 Bit Poster

    Messages:
    6
    Huh, that is indeed weird since I did install windows with my bootcamp assistant. I have however noticed some time ago that something in the disk set up must have changes as I was not able to updtae my mac software onwards from El Capitan. I got a message claiming my disk was not properly set up in OS-Extended (Journaled). Any idea what could have caused this? And is there a way to solve this without me having to wipe either Macintosh and Windows?
    Hmpf, this sucks indeed as I have certain program and folder structures on windows that took ages to set up and I'm not in the mood to set them up again. (I already had to reset them up once and it took me months). Will Parallels Transport Agent allow me to take the current porgrams, installation set ups and structures over?
     
  12. Dmitry@Parallels

    Dmitry@Parallels Parallels Support

    Messages:
    238
    Frankly, we're out of ideas why your Boot Camp was installed with legacy BIOS if it's Windows 10. How long ago did you install Boot Camp?
    Theoretically, there is a way to fix this, but please note that it's not 100% going to work and I strongly recommend you making a full backup of your Mac and Windows before you proceed. So the goal is to create a hybrid MBR/GPT for Mac disk. There is a tool for that: https://sourceforge.net/projects/gptfdisk/, but honestly, I have never done it myself. The instuctions are here: http://www.rodsbooks.com/gdisk/hybrid.html

    Answering the question about Parallels Transported Agent, yes this tool will create an exact copy of your Boot Camp Windows as a virtual environment with all your programs and files. I suggest to give it a try first:
    1. Boot to Windows in Boot Camp
    2. Install Parallels Transporter Agent
    3. Obtain an external NTFS disk. Run a migration to external drive
    4. Boot to Mac, copy created virtual machine from external drive to Mac disk
    5. Open the virtual machine with Parallels Desktop, install Parallels Tools. Make sure everything works as it supposed to.
    6. At the same time, your Boot Camp partition will remain unmodified. You can try converting Mac partition table to hybrid MBR/GPT if you'd like to give it a try. But please keep in mind that Parallels is not responsible for the consequences.
     

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