Error trying to upgrade to 14922

E

Eric Hamburg

Junior Member
When prompted to install the 7.0.14922.693916 update I get an error message/dialog box (screen cap attached):

Unable to install the update.
Contact the Parallels support team for assistance.
Support information:
Problem ID 15209

I was first prompted to do this update with my production version VM (Windows 7) running but as a result of trying to do the update that VM is now in an infinite "suspending" state. I reverted to a copy of a recent back up of the VM which still prompts to upgrade and produces the same error code. I've also removed the original VM from the VM list to see if the hung VM was causing the problem but that did not resolve it, but at least that VM now suspends normally. I've also now that I got rid of the original VM I was able to start PD cleanly and tried to run the update with no VMs running as I would normally do. Same error received.

I've submitted a ticket to Parallels but have not gotten a response.
 

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I encountered the same error message trying to update last night. No VMs were running.

* With Parallels running my Windows 7 VM, I clicked "Install Later"
* I restarted my computer
* I ran a SuperDuper backup
* I started Parallels (no VMs running) and attempted to install the update only to receive the error message Eric Hamburg received (15209).
 
Issue resolved - Need to run update as adminstrator

I normally run under a "standard" privileges account for security reasons. I switched my account to have "administrator" privileges and was able to run the update.
 
Last edited:
I forgot to mention that the account I attempted the upgrade on had admin privileges, and it still failed. Although, I'm not sure it would matter much since you're asked to authenticate before completing the upgrade.

Thoughts? Anyone?

Is the software update downloaded to the computer prior to pressing the "Install now" button and authenticating?
 
Same problem here.

Unable to install the update
Contact the Parallels support team for assistance
Support Information
Problem ID: 15209

I ran the Repair Disk Permissions from Disk Utility and restarted. No luck.

Zach
 
Same problem here

Problem ID: 15209

By the way, anyone from Parallels, what does 15209 mean in English. It is an interesting language, much more communicative than pure numbers.

First I was running with a VM created with Superduper. I stopped the VM and tried again. Same Result.

The error message comes up instantaneously when I type in my password.

Just in case Superduper had something to do with it
 
Same error

Go the same error and e-mailed Tech Support. Their helpful answer was to run the update ........

I though the firewire @ work was blocking so I tried at home and got the same thing. I went and downloaded a copy directly and it ran but it got to a window which told me to quit the Parallels Virtual Machine...... even though it wasn't running. Couldn't get past that as there was nothing to quit.
 
Workaround: Download update from Parallels website

Dear all,

I was on the same boat. Parallels would offer me to update, click on install, Problem ID 15209 would be triggered as soon as I entered the password and back to square one: Update offered, etc...

I am happy to report a workaround which worked for me:

1. I downloaded the latest build directly from Parallels website. Direct link (English version) is http://www.parallels.com/download/build/desktop/

2. Restarted the Mac, unticking "reopen applications" option offered by Lion

3. With the system freshly booted and no unnecessary processes running (my VMs do not start automatically upon login) I executed the installer I had just downloaded.

4. Parallels installer run the update flawlesly.

5. Start the VM and to trigger installation of the new version of Parallels tools.

6. Restart the VM.

Who knows, perhaps is another one of those pesky Lion incompatibilities or simply the update process was broken.

Hope it helps!

Happy VM'ing!!! ;-)
RDdV
 
My pleasure!

Dear all,

Pleased to hear it helped. Glad to be able to give back something, albeit little compared to what we get from communities such as this !

Happy VM'ing!
RDdV
 
Easier solution

I found the following file in my Library folder:
Parallels/Downloads/ParallelsDesktop-7.0.14922.693916.dmg

With Parallels NOT RUNNING, I double clicked to open the image, and then just double clicked Install. Everything worked fine. No necessity to do all of the rebooting or anything else. When I started (resumed) my virtual Windows 7 instance, the Parallels tools updated.
 
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